Thank you for choosing Pay2All. This policy explains when transactions can be cancelled, how failed transactions are refunded and how long refunds take for each of our services.
1. Company / Legal Entity Information
Pay2All is a brand owned and operated by PAY2ALL SERVICES PVT LTD (referred to as "Pay2All", "we", "us" or "our"). This document is published by PAY2ALL SERVICES PVT LTD under the provisions of the Information Technology Act, 2000 and the rules made thereunder (including the Information Technology (Intermediary Guidelines) Rules), and governs your use of https://pay2all.in.
Registered office: 24B, Sector 16A, Noida, UP - 201301.
2. Failed Recharge and Bill Payment Transactions
If a recharge, bill payment, FASTag or other transaction fails, or the operator / biller does not confirm it, the full amount is automatically reversed to your Pay2All wallet — usually instantly and in any case within 24 to 72 hours. Transactions shown as Pending are resolved within this window.
A recharge or bill payment that has been successfully processed by the operator or biller cannot be cancelled or reversed, including when it was made to a wrong number or account entered by the user.
3. Wallet Top-ups (Add Credit) and Online Payments
If money is debited from your bank account, card or UPI but the payment is not credited to your Pay2All wallet or order, it is either credited automatically once the payment gateway confirms it, or refunded to the original payment method by the gateway within 5 to 7 working days.
Unused wallet balance can be withdrawn to your verified bank account as per the payout options available in your account, subject to KYC and applicable regulations.
4. Money Transfer, AEPS and Payouts
Failed money transfers and payouts are refunded to the wallet once the bank confirms the failure. Transactions successfully credited to the beneficiary account cannot be reversed by Pay2All.
5. Travel Bookings
Flight, bus and hotel bookings can be cancelled from your account or by contacting support, subject to the cancellation rules and charges of the airline, bus operator or hotel shown at the time of booking. The refundable amount, after supplier charges, is credited to the original payment method or wallet within 7 to 14 working days of the supplier processing the cancellation.
6. PAN Card Applications
PAN application fees are non-refundable once the application has been submitted to the issuing authority. If the application could not be submitted due to a failure on our side, the fee is refunded to your wallet.
7. Software Subscriptions
Subscription plans can be cancelled at any time; the cancellation takes effect at the end of the current billing period. Fees already paid for the current period are non-refundable except where the service was not provided, as described under Refund Eligibility below.
8. Service Cancellation
For scheduled or project-based services (such as software setup and development), clients may cancel by providing notice at least 2 (two) days in advance of the scheduled service date, via email or phone using the contact details below.
Cancellations made with sufficient notice will receive a full refund. Cancellations made less than 2 (two) days before the service date may be subject to a cancellation fee.
9. Refund Eligibility
Refunds are considered under the following circumstances. To request a refund, please contact us using the details below within 7 (seven) days of the service date:
- The service was not provided as described.
- The service was not delivered due to unforeseen circumstances on our part.
10. Non-Refundable Services
Certain services are non-refundable, including:
- Services that have been fully rendered.
- Any services expressly marked as non-refundable at the time of purchase.
11. Processing Refunds
Approved refunds will be processed and issued within 7 (seven) business days. Processing times may vary depending on your financial institution.
12. Partial Refunds
If a service has been partially rendered or partially completed, partial refunds may be issued at our discretion, based on the proportion of the service completed.
13. Force Majeure
We are not liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or other force majeure events.
14. Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
15. Contact Us
For any questions, concerns or requests regarding this policy, please contact PAY2ALL SERVICES PVT LTD:
- Email: cs@pay2all.in
- Phone: +91 8448449290
- Address: 24B, Sector 16A, Noida, UP - 201301