This Refund & Cancellation Policy explains how refunds and cancellations work across Pay2All services — mobile & DTH recharge, bill payments, AEPS, UTI PAN, balance top-ups and travel bookings. By using Pay2All you agree to this policy together with our Terms of Use.
1. Recharge & Bill Payments
Mobile/DTH recharges and bill payments are processed instantly and are treated as final once the transaction is successful, because the value is delivered directly to the operator or biller. Successful recharges and bill payments cannot be cancelled.
2. Failed or Pending Transactions
If a transaction fails or does not complete, you are protected:
- If money is debited but the recharge/bill fails, the amount is automatically reversed to your Pay2All balance, usually within a few minutes.
- Transactions that remain pending are auto-reconciled once we receive confirmation from the operator, biller or bank — typically within 24–48 hours.
- If a reversal is delayed beyond this window, raise a request and we will investigate and resolve it.
3. Wrong Number / Wrong Bill Details
Recharges or bill payments made to an incorrect mobile number, subscriber ID or consumer number cannot be refunded once successful, as the value is delivered to that account. Please double-check all details before confirming a transaction.
4. AEPS & PAN Services
AEPS transactions are governed by the customer's bank and NPCI. Failed AEPS transactions where cash is not disbursed are auto-reversed to the customer's bank account as per NPCI timelines (generally up to 5 working days).
UTI PAN application charges are non-refundable once an application has been submitted to UTIITSL, as the fee is passed on to the authority for processing.
5. Balance Top-ups
Money added to your Pay2All account balance is used to pay for services and is generally non-refundable to the original payment method. Unused balance can be applied to future transactions. Where a top-up fails but money is debited, it is credited to your balance or reversed to the source as applicable.
6. Travel Bookings
Flight, hotel and bus bookings are subject to the fare rules, cancellation and refund policies of the respective airline, hotel or bus operator. Applicable cancellation charges and any Pay2All convenience fee are deducted, and the balance is refunded to your account or original payment method as per the operator's timelines.
7. Refund Timelines
Once a refund is approved:
- To Pay2All balance: usually instant to a few minutes.
- To bank account / card / UPI: typically 5–7 working days, depending on your bank.
- Operator-driven refunds (travel, AEPS) follow the respective operator or NPCI timelines.
8. How to Raise a Refund Request
If a transaction fails and the amount is not reversed within the expected time, contact us at support@pay2all.in or through our Contact page with your registered mobile number, transaction ID, date and amount. Our team will investigate and update you on the resolution.
9. Retailer Commissions
Commissions earned on successful transactions are credited to the retailer's account. Where a transaction is later reversed or found to be fraudulent, any related commission may be reversed accordingly.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes are effective when posted on this page with a revised “Last updated” date.