Pay2All provides digital services only. We do not sell or ship any physical goods, so no shipping charges apply. This policy explains how and when each service is delivered to you.
1. Company / Legal Entity Information
Pay2All is a brand owned and operated by PAY2ALL SERVICES PVT LTD (referred to as "Pay2All", "we", "us" or "our"). This document is published by PAY2ALL SERVICES PVT LTD under the provisions of the Information Technology Act, 2000 and the rules made thereunder (including the Information Technology (Intermediary Guidelines) Rules), and governs your use of https://pay2all.in.
Registered office: 24B, Sector 16A, Noida, UP - 201301.
2. No Physical Shipping
All products and services offered on Pay2All are delivered electronically — to the mobile number, DTH / utility account, bank account, email address or Pay2All account you provide. Nothing is dispatched by courier or post, and no shipping or handling fee is charged.
3. Delivery Timelines
Delivery normally happens within the following timelines after a successful payment:
- Mobile, DTH, FASTag and other recharges: instantly, usually within a few seconds. In rare cases the operator may take up to 24 hours to confirm.
- Bill payments (BBPS): instantly confirmed by us; the biller may take up to 2–3 working days to update your account.
- Wallet / Add Credit top-ups: credited to your Pay2All wallet instantly once the payment gateway confirms the payment.
- Money transfer and payouts: as per the banking channel used — IMPS is usually instant; NEFT follows RBI settlement cycles.
- AEPS and Micro ATM transactions: settled to the retailer wallet in real time.
- PAN card applications: the acknowledgement is issued instantly; the PAN card itself is issued and dispatched by the issuing authority (UTIITSL / Income Tax Department) as per their timelines.
- Flight, bus and hotel bookings: e-tickets / vouchers are shown in your account and sent by email or SMS immediately after the booking is confirmed by the supplier.
- Software subscriptions and API access: activated on your account immediately after payment.
4. Delivery Confirmation
Every transaction has a reference number shown on screen and in your transaction history. You will also receive an in-app notification, and where available an SMS or email, confirming the status.
5. Delayed or Failed Delivery
If a service is not delivered within the timelines above, the transaction is shown as Pending while we confirm it with the operator, biller, bank or supplier. If it ultimately fails, the amount is refunded as described in our Refund and Cancellation Policy.
Please make sure the mobile number, account number, biller ID or traveller details you enter are correct — services delivered to details entered incorrectly by the user cannot be reversed by Pay2All.
6. Service Area
Our services are available to customers and retailers within India and are delivered to Indian operators, billers and bank accounts.
7. Governing Law
This policy shall be governed by the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
8. Contact Us
For any questions, concerns or requests regarding this policy, please contact PAY2ALL SERVICES PVT LTD:
- Email: cs@pay2all.in
- Phone: +91 8448449290
- Address: 24B, Sector 16A, Noida, UP - 201301